Having adopted the following Basic Policy on Product Safety, Canon Tokki Corporation shall adhere to its corporate philosophy of contributing to the enrichment of society by delivering "special value" with superior, cutting-edge proprietary technology. We shall abide by this policy as a member of the Canon Group.
Canon Tokki shall act in conformity with all laws, regulations, policies, guidelines, and other rules governing product safety.
We shall implement employee educational and training programs focused on these laws and regulations and on corporate rules to instill a good understanding of product safety throughout the company.
Canon Tokki shall make every effort to ensure that we provide our customers with safe products. To that end, we shall endeavor to constantly improve on safety by conforming to our own safety standards in addition to the safety requirements established by laws and the industry.
To support the correct use of our products, we shall provide the necessary warning labels and indications on products and in instruction manuals as part of our precautionary measures against product-related accidents.
We shall implement educational and training programs for employees and other relevant personnel to ensure product safety and prevent product-related accidents.
Canon Tokki shall develop a system for promptly gathering information on accidents involving our products.
In the event of a serious accident caused by one of our products, we shall, as required by law, promptly report the incident to an administrative agency through Canon Inc., and shall inform affected customers as appropriate.
Should a product-related accident occur, we shall take all necessary measures, including product inspections and repairs.
Canon Tokki shall aim to instill a corporate culture that ensure product safety while remaining customer-focused by formulating and implementing a Voluntary Action Plan for Product Safety according to our stated policy and undertake constant improvements to ensure its effectiveness.
Canon Tokki Corporation has adopted a Basic Policy on Product Safety in keeping with its corporate philosophy of contributing to the enrichment of society by delivering "special value" with superior, cutting-edge proprietary technology.
Under this policy, we have formulated and will implement the Voluntary Action Plan for Product Safety shown below.
Canon Tokki shall abide by all relevant laws, regulations, guidelines, and rules concerning product safety in addition to complying with the Basic Policy on Product Safety and the Voluntary Action Plan for Product Safety. To this end, we shall compile and standardize the education and training programs required to impart a good understanding of the laws and regulations mentioned above and provide these programs to our employees.
(1) Compliance with and Revision of Our Safety Standards
To ensure the safety of our products, we shall unerringly follow our own safety standards in addition to legal and industrial safety requirements.
In the interests of ensuring product safety, we shall pursue product development, design, and production in a manner that satisfies our own safety standards as well as legal and industrial safety requirements while ensuring conformity with standards and requirements at each stage prior to delivery of products.
We shall continually review and revise our safety standards to maintain consistency with societal developments and technical progress.
(2) Using Labeling to Prevent Product-Related Accidents
Canon Tokki shall provide customer-friendly precautionary labels and indications on our products and instruction manuals while ensuring ease of noticing, reading, and understanding the instructions.
In the interests of preventing product-related accidents, we shall constantly improve on our labeling and seek to devise easier-to-understand labels.
(3) Ensuring Product Safety and Accident Prevention through Education and Training
Utilizing our quality education system for our employees, Canon Tokki shall continually implement education and training in product safety technologies.
(1) Establishing a Framework for Gathering Product-related Accident Information
Canon Tokki shall compile product accident information and other quality-related information—including opinions on quality and information on product defects that could cause accidents—from within our company and from outside organizations, such as businesses that purchase our products, industry organizations, public institutions, customer/supplier organizations, and their employees. To this end, we shall implement a system that compiles information from external entities and communicates information to relevant internal departments.
We shall utilize our IT management system for expedited and reliable communication and sharing of collected information.
Important information, specifically information on product-related accidents, shall be reported to upper-level management to prompt a company-wide response.
Following analysis of the collected information, we shall implement appropriate countermeasures and make the necessary modifications in product development, design, and production in addition to affixing warning labels and making revisions to instruction manuals.
(2) Providing Information to Customers
Canon Tokki shall promptly and appropriately provide information regarding serious product accidents to customers.
Investigations to determine the cause of serious product accidents and the consideration and implementation of response measures will be handled appropriately by the employee in charge of the product business and the Quality Assurance Division Manager.
(3) Responding Appropriately to Product-Related Accidents with Inspections and Repairs
In the event of a product-related accident, Canon Tokki shall immediately take steps to prevent a recurrence by launching an investigation into the cause of the accident and take appropriate measures, including product inspections and repairs.
We will manage the progress of product inspections and repairs and take all measures necessary to promote their implementation.
(1) To ensure the effectiveness of the Voluntary Action Plan for Product Safety, Canon Tokki shall have in place a framework while continually reviewing and organizing its internal rules.
(2) We shall conduct internal audits and other periodic monitoring efforts to ensure the effectiveness of the Action Plan by undertaking any necessary improvements.
(3) Top management shall periodically review the Action Plan and implement necessary revisions.